Contact support
Need help with Awake?
Send us a support request and we’ll get back to you.
Awake Support
Help with setup, room codes, subscriptions, and parent connections.
We usually respond within 2 business days.We usually respond within 2 business days.
Quick help
Find the fastest next step.
These are the most common areas parents check when setting up or reconnecting devices.
Subscriptions
Restore purchases from Settings and manage plans in your store account.
Pairing devices
Choose Be the camera on one phone, then scan its QR code from Watch & listen on yours.
Camera & microphone
If video or audio is blocked, check the app permissions on the device.
Room code issues
Room codes can expire when the camera phone stops. Start a new room to refresh it.
Subscription & billing help
Your store account manages billing.
Purchases and subscriptions are handled by the App Store or Google Play, depending on where you installed Awake.
Restore purchases: open Settings in the app and use Restore purchases.
Manage or cancel: open your App Store or Google Play account subscriptions.
If a purchase is not detected after restoring, send a support request and include the device platform you are using.
1 parent
One camera phone and one parent watching.
Up to 3 parents
One camera phone with up to three parents watching.
Getting started
Start with the camera phone.
Awake uses one phone as the camera and another to watch and listen.
- Open Awake on the phone that will watch your baby.
- Choose Be the camera. A room code and QR code appear.
- Open Awake on your own phone.
- Choose Watch & listen.
- Scan the QR code or type the room code.
Troubleshooting
Quick fixes for common setup issues.
Most connection issues are solved by restarting the camera phone or checking device permissions.
Room code not working
Generate a new code on the child device, then try scanning or entering it again.
Camera or microphone issues
Check iOS or Android permission settings and make sure Awake can use the camera and microphone.
Parent cannot connect
Confirm both devices have internet access and the camera phone is still running.
Purchase not detected
Use Restore purchases in Settings, then reopen the subscription screen.
Privacy
Private by design.
Video and sound go directly between your phones. Nothing is uploaded or stored, and no account is needed.
App details
Support information for Awake.
- App name
- Awake
- Platform
- iOS and Android
- Developer
- Megakad xd ltd
- Response expectation
- We usually respond within 2 business days.